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Privacy policy

Shantell Design Privacy Policy

The website is owned and operated by Shantell Design ("we", "our," or "us"). The privacy of our users is taken very seriously, and the aim of this privacy policy is to inform users of our site about the personal data we collect and how we use it.

Our site complies with Quebec Law 25 regarding the protection of personal data.

This privacy policy also outlines our commitment and the measures taken to ensure the security of your personal information.

What type of information is collected?

We automatically receive, collect, and store the following information:

•             Internet Protocol (IP) address used to connect your computer to the internet

•             Your location

•             Hardware and software details

•             Content you view on our site

•             Links you click while browsing our site


We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, information about page interaction, and methods used to navigate away from the page.

We receive, collect, and store non-automatically the following information:

Your personal data collected non-automatically through:

  • Contact form

  • Order form

  • Account creation

Your non-automatically collected personal data includes the following:

  • First name

  • Last name

  • Postal address and billing address

  • Email address

  • Phone number

  • Communications between Shantell Design and you

  • Password for your account on our site

  • Payment information

  • Purchase history

This website is not intended for children, and we do not knowingly collect data related to children. If you are under 14 years old, you must inform a parent or guardian about our privacy policy and obtain their agreement before using any of our online services, including, but not limited to, registering on the Shantell Design site, subscribing to our newsletter, or placing an order with us.


Use of data

Please note that we only collect data that helps us achieve the objective stated in this privacy policy. We will not collect additional data without informing you beforehand.

We collect this non-personal and personal information for the following purposes:

  • Provide and operate services

  • Contact our visitors and users with general or personalized notices related to the service and send promotional offers and targeted communications through our newsletter if you have not chosen not to receive these marketing communications

  • Perform statistical analyses to improve the site

  • Order tracking

  • Comply with applicable laws and regulations

  • As part of a data security protocol


We may contact you to inform about your account, resolve issues with your account, resolve a dispute, collect fees or amounts owed, survey your opinion through surveys or questionnaires, send updates, or, if necessary, contact you to enforce our terms of use, national laws, and any agreement we may have with you. For these purposes, we may contact you by email, phone, text messages, and postal mail.

Disclosure or sharing of your data

We may disclose to any member of our organization the user data that they reasonably need to achieve the objectives outlined in this policy.

We undertake not to sell or share your data with third parties unless required by law or in legal proceedings.

Duration of processing personal data

We store personal data until you decide to unsubscribe or as long as necessary for the purpose for which it was collected. You can contact us if you wish to make changes, delete, or anonymize your personal data.

Security measures

Our business is hosted on the platform. provides us with the online platform that allows us to sell our products and services. Your data may be stored through's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by and used by our company comply with PCI-DSS standards, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. The PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security Incident Management

In the event of a breach of your personal data, we undertake to inform you and the Quebec Access to Information Commission.

Users' Rights

If you are a resident of Quebec, under Law 25, you have specific rights regarding your personal data:

  • Right to be informed

  • Right to access

  • Right to rectification

  • Right to data portability

You have the right to object to the use of your data and withdraw consent. To exercise these rights, contact our personal data protection officer:

Address: 20, rue de la Rive, L’Ange-Gardien, QC, G0A 2K0


Phone: 418-806-8794


Right to access and rectify: You can view, modify, or delete your data. To do so, use the same contact details mentioned above.

Consent and Withdrawal: You can visit our site without revealing your identity. However, some features require the collection of personal data. You always have the choice not to provide this information.

If you do not provide us with personal data when required by law or under the terms of a contract we have with you, we may not be able to execute the contract we have or are trying to enter into with you (for example, fulfill your order). In this case, we might have to cancel your order, but we will notify you if this is the case at the appropriate time.

Minors: Law 25 specifies that individuals under the age of 14 are considered minors for data collection purposes. Their personal information cannot be collected without the consent of the parent or legal guardian, except when such collection is clearly in the minor's best interest.


Shantell Design (Chantal Goupil) is the person responsible for supervising matters related to this privacy policy. If you have any questions regarding this privacy policy, please contact her using the provided contact information.

External Links

Our site may contain links to other websites. We are not responsible for their privacy practices.

Privacy Policy Update

Our privacy policy was updated on November 25, 2023.

We reserve the right to modify this privacy policy at any time, so we encourage you to check it frequently. Modifications and clarifications will take effect upon their publication on the website. If we make significant changes to this policy, we will inform you here about its update, so you know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

For any questions regarding this privacy policy, you can contact us via this email address:


Cookies and Tracking Technologies


A cookie is a small file sent by our web server to your computer. We use cookies to distinguish you from other users of the website. This helps us enhance your experience when visiting our site.

We use the following types of cookies on our website:

  • Strictly Necessary Cookies: Essential for navigating the site and using its features, such as accessing secure areas of the site. Without these cookies, requested services like shopping carts or e-billing cannot be provided.

  • Analytical or Performance Cookies: Allow us to recognize and count visitors and understand how they navigate our website. This helps improve our site's functionality, ensuring users easily find what they're looking for.

  • Functional Cookies: Used to recognize you when you return to our site. This allows us to personalize our content, greet you by name, and remember your preferences (e.g., language or region choice).

  • Targeting Cookies: Record your site visit, the pages viewed, and the links followed. We use this data to make our website and displayed advertising more relevant to you. We may also share this information with third parties for this purpose.


You can find more information about the individual cookies we use and their purposes in the table below.


Strictly Necessary Cookies via the Wix platform (please not the table moves to the end of the text in the online version):

Third-Party Cookies on

Please note that the following third parties may also use cookies over which we have no control. These named third parties may include, for example, advertising networks and external service providers such as web traffic analysis services. These third-party cookies are likely to be analytical, performance, or targeting cookies and are provided by the following entities:

  • Pintrest

  • Meta/Facebook/Instagram

  • Google

To disable the use of third-party advertising cookies, please request the site not to track using our cookie consent window. This window allows you to block some or all cookies. However, if you choose to block all cookies (including essential cookies), you may not have access to all or part of our website.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link:

Updated November 25, 2023

Essential cookies
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